Wholesale terms & conditions

Wild Hazel LLC Wholesale Agreement

 

Welcome to the Wild Hazel family! Please read through and let us know if you have any questions. As a wholesale account you automatically agree to the terms of this agreement.

 

Wholesale/Resale Verification: 

Text or email a scan of your Resale License to (425)802-5522 or wildhazel.seattle@gmail.com
 

Minimum Orders/MOQ:

Minimum order quantity is $250

 

Order Turnaround Times:

Our order turnaround times are usually 7-10 days or less, depending on the size and content of your order. Please remember large orders of $4500+ may require an additional 2-4 weeks to produce if we need to order large quantities of ingredients. Once we are familiar with your needs we can stay stocked for quicker shipping. We do not keep large quantities of our product on hand because they include natural and organic ingredients and our products have a shorter shelf-life than those with higher preservative content. Please be aware that as we get closer to certain holidays and seasons, lead time may increase due to the volume of orders we receive.

 

Back Orders/Pre-Orders:

You will receive a courtesy call & email when your order comes in letting you know one or more items is back ordered/pre-ordered. You will be offered the option of either holding the entire order, or paying extra shipping when the back ordered/pre-ordered ingredient/material comes in. We will not pay the extra shipping to separate the orders, unless your order is going to be split up into multiple packages already. If we do not hear back from you within 2-3 days the back ordered items will be excluded from your shipment, and we will automatically ship the in-stock items. You understand you are responsible for paying an extra shipping charge once those items come in.

 

Payment Terms:

All orders must be pre-paid by credit card. We invoice via PayPal and accept Visa, MasterCard, Discover, AMEX; and PayPal and Venmo transfers. Your payment will be processed before your order is packed. Shipping will be charged at the time your order is placed.

 

Shipping:

Orders are shipped from Seattle, WA via USPS, or another shipper as required. You understand you will be responsible for all shipping costs incurred by Wild Hazel LLC. For large orders of $4500+ you should expect extended packing or shipping time if you did not pre-order.

Shipping Additions:

  • Some of our products are sensitive to heat and could require special shipping in order to ensure that they arrive intact. Shipping without temperature control from May 1st to September 31st is at your own risk. For temperature-controlled shipping you must note this in your order or call us. Extra shipping charges will apply.

  • We do not automatically insure packages, if you would like to pay an additional fee for insurance on your entire order, note this in your order or contact us before your order ships: (425)802-5522

Damage Claims:

  • We go to great lengths to ensure that your order arrives intact! If for some reason your order is damaged in transit, please report it to us within 7 days of the date you receive the merchandise. Please text or email photos to report the damages.  

  • We will issue a credit for merchandise that has been reported, insured, returned, and received by Wild Hazel LLC.

 

Returns:

  • We accept returns on unopened/unused product within 30 days of purchase.

  • You are responsible for return shipping fees, you may reach out to us to see 

if we are able to send you a discounted return label.

  • Returns are done by phone or email: (425)802-5522, wildhazel.seattle@gmail.com

  • We do not accept returns of open product based on anything other than damage, pre-mature product expiration claims, or re-called batches. This includes a general dislike of a product or a negative reaction to the product. 

 

Private Label:

All items are purchased from Wild Hazel LLC under the protection and trademark of Wild Hazel LLC must display the Wild Hazel name. Under no circumstances may you sell Wild Hazel products under any other name, or reproduce products under this trademark.

 

Online Sales

Wild Hazel LLC products:

  •  may not be sold on any website for less than retail prices quoted on our official website, www.wildhazelseattle.com.

  • may not be re-sold to other wholesalers for the purpose of selling retail.

  • may not be re-sold to wholesale or discount outlets, either online or otherwise, including eBay, Amazon, or any other online marketplace.

 

Insurance: 

You will always need to have your own liability policy in place when using and selling our products.

Product Quality:

  • We stand behind the quality of every one of our products. Because our products contain natural and organic ingredients, and are handmade, some variations in color, smell, shape and finish are to be expected. 

  • We retain the rights to change the ingredients list on any of our products at any time without notification. Please refer to the individual label on each product to reference or confirm ingredients for that item.

You understand that placing a Wholesale Order with Wild Hazel LLC indicates that you have read, understand, and accept the conditions outlined in this Wholesale Policy.

- Heather Jannsen, Founder Wild Hazel LLC

Free shipping USA product orders $50+ Use Code WILD2022