Store policies

Our goal is to provide personal care essentials that are sustainable, clean, and effective - a brand that people can trust. Our products are formulated by our founder, licensed Master Esthetician, Heather Jannsen, and made to order in small batches.

shipping policies

We currently only ship to the U.S. We offer free shipping on all orders that total $35+ (before taxes, shipping & handling, and after discounts and promotions are applied), 

Orders are dispatched within 1-3 days of order date and will usually arrive between 3 and 5 days from the shipping date. There are circumstances outside our control, such as weather events, that may delay your package. Please let us know if you have not received it after 5 days from the shipping date and we will assist in tracking it down. 

As a way to cut back on paper waste, paper invoices are included upon request. There is a reminder in the cart before check out. Please add a note if you would like us to include one.

Return & Exchange Policy

In doing our part to help cut down on carbon dioxide emissions, we do not accept returns. While customer satisfaction is always top of mind, we hope that you will take the time to read the product ingredients, descriptions, and instructions before purchasing - and don't hesitate to reach out if you have a question. 

If you have an ingredient concern, conduct a home patch test when you receive your order (you can find instructions on our FAQ page). Send us an email if you have any issues. 

If you just don't like your product let us know and we will offer store credit of the original cost of the product (minus shipping) to use toward another item in the store. 

Payment Methods

We accept the following payment methods: PayPal, Visa, MasterCard, Amex, and Discover.

Damaged Items

If your product was damaged in transit, please contact us as soon as possible for a refund or replacement. We may request a photo of the damaged package/product.

privacy policy

Any information that we obtain is used to fulfill orders placed through our website, process payment information, arrange for shipping, and provide you with information regarding your purchase or return.

We will also use this information to screen orders for potential risk or fraud and, as dictated by your preferences, send you communications in the form of advertisements, product information, and insider posts.

Disclaimer:

FDA Disclaimer: These statements and products have not been evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease or condition. If you have a health concern or condition, consult a physician. Always consult a medical doctor before modifying your diet, using any new product, drug, supplement, or doing any new exercises.